Privacy policy
PRIVACY POLICY
Phantom Spirits 2.0 ApS · Last updated: 29 July 2026
This Privacy Policy describes how Phantom Spirits 2.0 ApS (trading as Phantom Spirits) collects, uses and discloses your personal information when you visit, use or purchase from our store and website (the "Services"), or otherwise communicate with us. Our store is powered by Shopify.
Please read this policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your personal information. Where there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls in relation to personal information.
For the purposes of applicable data protection law, Phantom Spirits 2.0 ApS is the data controller of your personal information. Contact details are at the end of this policy.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information:
• Contact details — name, address, billing and shipping address, phone number and email address.
• Financial information — payment card details, transaction information and payment confirmation.
• Account information — username, password, security questions and preferences.
• Transaction information — items viewed, added to cart or wishlist, purchased, returned or cancelled.
• Communications — the content of any messages you send us, including customer support enquiries.
• Device and usage information — IP address, browser type, device identifiers, and how you navigate and interact with our Services.
HOW WE COLLECT YOUR INFORMATION
We collect personal information:
• Directly from you when you create an account, place an order or contact us.
• Automatically through your device when you use our Services, including via cookies and similar technologies.
• From service providers and partners who assist us in operating the Services.
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process and fulfil your orders, including payment, shipping and returns.
• Manage your account and provide customer support.
• Send transactional communications such as order confirmations and shipping updates.
• Send marketing and promotional communications where you have consented or where we have a legitimate interest in doing so. You can opt out at any time.
• Detect and prevent fraud, and maintain the security of our Services.
• Comply with our legal obligations.
• Improve and personalise the Services.
HOW WE SHARE YOUR INFORMATION
We may share your personal information with:
• Shopify and other service providers who assist us with payment processing, order fulfilment, IT, data analytics, customer support and cloud storage.
• Marketing and advertising partners, to serve relevant advertising based on your activity. You may have the right to opt out of this — see Your Rights below.
• Third parties where you have directed or consented to us doing so.
• Affiliates within our corporate group.
• Acquirers or other parties in connection with a business transaction such as a merger or sale.
• Law enforcement or regulatory authorities where required by law.
SHOPIFY & DATA PROCESSING
Our Services are hosted by Shopify. Information you submit may be transmitted to and processed by Shopify and third parties located in countries other than your own. Shopify is independently responsible for how it processes your personal information in connection with the features it provides. For more information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies before providing any personal information.
CHILDREN
Our Services are not directed at children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it.
SECURITY & RETENTION
We take reasonable measures to protect your personal information, but no system is completely secure. We recommend you do not share account credentials or communicate sensitive information over unsecured channels.
We retain your personal information for as long as necessary to provide the Services, maintain your account, comply with our legal obligations, resolve disputes and enforce our agreements.
YOUR RIGHTS
Depending on where you live, you may have some or all of the following rights regarding your personal information:
• Access / Know. Request access to the personal information we hold about you.
• Delete. Request that we delete your personal information.
• Correct. Request that we correct inaccurate personal information.
• Portability. Request a copy of your personal information in a portable format.
• Object / Restrict. Ask us to stop or restrict certain processing (EEA/UK residents).
• Withdraw consent. Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.
• Marketing opt-out. Unsubscribe from marketing emails at any time using the link in any email we send.
To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights.
If you have concerns about how we handle your personal information, you may lodge a complaint with the Danish Data Protection Authority (Datatilsynet) at datatilsynet.dk, or with your local supervisory authority if you reside in the EEA or UK.
INTERNATIONAL TRANSFERS
Your personal information may be transferred to and processed in countries outside Denmark or the European Economic Area. Where we transfer personal information out of the EEA or UK, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent safeguards.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "Last updated" date revised accordingly. We will notify you of material changes as required by applicable law.
CONTACT US
For questions about this Privacy Policy, to exercise your rights, or to raise a concern, please contact us:
Phantom Spirits 2.0 ApS (trading as Phantom Spirits)
Skovgaardsgade 24, 2100 København Ø, Denmark
CVR: 44222434 | VAT: DK44222434
paul@phantom-spirits.com